Terms and Conditions

Shipping and Handling:
Dunton Design Ltd use Royal Mail to deliver your parcel and we aim to deliver to Scotland, England and Wales as soon as payment is received, if all items are in stock. If any item is not in stock we will contact you to discuss whether you wish to wait or have part of your order dispatched. You will not be charged anymore for delivery if your order is not dispatched in total. The cost of sending items not in stock will be the responsibility of Dunton Design Ltd.  If we cannot arrange another time for delivery we will gladly refund any money you may have paid and/or cancel the order. If you would like your parcel delivered sooner, please contact us and we will do our best to accommodate your request. This may increase the delivery cost but we will agree this with you before dispatch. Our delivery charges are very straight forward and are outlined on our shipping info page.

Returns:
We aim for complete customer satisfaction so if you are not completely happy with your purchase, we want to know about it.  Let us know if something is wrong and we will do what we can to make it right.
We will accept returns but only if we receive the product back in its original state... ie unopened or used, within 7 days of receipt, all postage and packing must be paid for by the returnee and proof of postage must be obtained.

Payment Method:
Our payment gateway is hosted by PayPal, this does not mean you need a PayPal account to pay.
You can pay using your debit/credit card in the usual way.  They accept all major cards including Visa, Mastercard, American Express etc.
We DO NOT hold any payment card details so you will need to provide payment details every time you place an order.

Privacy Statement:
Dunton Design Ltd has created this privacy statement in order to demonstrate our companies commitment to privacy. The following discloses the information gathering and dissemination practises for this website. We are committed to protecting your privacy.
We will only use the information that we collect about you lawfully (in accordance with the data protection act 1998).
We only collect information about you to be able to complete your order to the utmost satisfaction.
The type of information we will collect about you includes your name and address, phone number and email address.  It is our payment gateway that processes payment details and Dunton Design Ltd does not have access to these at anytime.  If you choose to place your order via the telephone then payment details are inputted straight into payment terminal and at no time are these details kept.  The information we hold will be accurate and up to date. You can check the information we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.
The personal information which we hold will be held securely in accordance with our internal security policy and the law.  We may use technology to track the patterns of behaviour of visitors to our site.  This can include using a cookie which would be stored on your browser. You can usually modify your browser to prevent this from happening. The information collected in this way can be used to identify you unless you modify your browser settings.  If you have any questions about privacy you should email us.

External Links
This site contains links to other sites. Dunton Design Ltd is not responsible for the privacy practises or the content of any external websites.

Social Media:
This site does have social media pages, please remember that any information that is disclosed in these areas becomes public information and you should exercise caution when deciding to disclose your personal information.

If you have any further questions then don't hesitate to contact us via email or telephone.


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